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  • OVER 100 DIFFERENT KINDS OF PREMIUM LOOSE LEAF TEA
  • FREE STANDARD DELIVERY, flag FOR UK ORDERS OVER £50

  • Need help? Call +44 20 7935 5510

Frequently Asked Questions

HEALTH

1. Where do Amanzi’s teas come from?

Answer:

We have over 100 pure blends from China, India, Sri Lanka, Taiwan, Japan, Korea, Indonesia, Nepal, Australia, Argentina and Kenya. The (tea) world is your oyster with rare single estates, exotic and smoky blends, and indulgent teas with chocolate and toffee.

2. Are Amanzi’s teas organic?

Answer:

We pride ourselves on having the best, premium grade teas with quality blends and a variety that speaks to everyone.

3. Are Amanzi’s teas fair trade?

Answer:

We pride ourselves on having the best, premium grade teas with quality blends and a variety that speaks to everyone.

4. Are Amanzi's teas gluten free?

Answer:

All teas are gluten free but handled in an environment that also handles gluten.

5. Are Amanzi's teas suitable for vegans and/or vegetarians?

Answer:

Most teas are suitable for vegans, except those containing dairy products. Please refer to allergens on each tea before consuming.

6. Can I drink Amanzi's tea when conceiving, pregnant or breastfeeding?

Answer:

All teas contain different ingredients, making it entirely dependent on the blend. Our Beneficial tea range has a caffeine-free Mummy & Me blend of chamomile flowers, fennel seeds and lemon balm which has been specifically developed for pregnant or breastfeeding women and it is perfect to enjoy with together with your child. Please consult a medical practitioner before ingesting any of our teas if you are pregnant or breastfeeding.

7. How many blends does Amanzi Tea have?

Answer:

We have over 100 different blends of loose-leaf tea and introduce new teas seasonally. We also have a choice of tea cocktails, bubble teas, chais, lattes and smoothies based on tea in our stores.

8. What’s the difference between white, green, Rooibos, black and oolong tea?

Answer:

All tea comes from the Camellia Sinensis plant, an evergreen bush that thrives in subtropical climates.

Tea from the Camelia Sinsensis plant can be divided into 6 main categories; white, green, oolong, black and pu-erh. The difference between these categories is in how the leaves are processed.

Generally, these categories refer to the amount each tea has been oxidised. By selectively exposing the tea leaves to air, tea farmers and artisans bring out certain flavours and aromas. In the other words, this oxidation process determines whether the tea will end up as white, green, oolong, black, Pu-erh or yellow.

Any herbal infusion not made from the leaves of the Camellia Sinensis is called a tisane or a herbal tea and isn’t classified as tea.

Read more about the differences and benefits of the teas on our blog here.

9. What are the health benefits of Amanzi’s tea?

Answer:

All our teas are rich in antioxidants and health-promoting properties.

White Tea

All teas come from the plant Camellia Sinensis. White teas are the most delicate and the new buds, sometimes with one or two leaves attached, are carefully picked in spring and slowly dried. The brew is the colour of white wine and the character is light and refined. White teas can help slow down the natural aging process, have antibacterial and antiviral benefits and are effective in relieving stress.

Green Tea

All teas come from the plant Camellia Sinensis. To prevent freshly picked green tea leaves from turning brown, heat is applied by pan firing or steaming the leaves, which are then rolled to develop the flavour, and dried. Green teas range from golden amber to intense lime-green; flavours can be mellow and herbal, or more astringent and vegetal. Green teas may boost the immune system, improve mental alertness and assist in removing toxins.

Oolong Tea

All teas come from the plant Camellia Sinensis. Oolong teas are oxidised between green and black teas. The fresh leaves wither in the sun, then in the shade. Tossing or rolling the leaves develops their character, pan firing seals in the flavour, and the final drying ensures their quality. They can be floral and fruity or woody, deep and complex. Oolong teas may help burn fat and increase metabolism, may assist in lowering cholesterol and suppress cravings.

Black Tea

All teas come from the plant Camellia Sinensis. Fresh leaves are withered, then rolled, broken or cut to provoke oxidation, causing the colour to change from green to brown. Their character can range from light and fruity to rich, strong and robust, depending on origin and manufacturing process. Black teas may boost the immune system, may protect against heart disease and increases energy levels.

Pu-erh Tea

All teas come from the plant Camellia Sinensis. Pu-erh belongs to the dark teas, considered the fifth category of tea and similar to black teas but are aged in carefully controlled environments after they are oxidised. This specialty China tea from the Yunnan province is rich, earthy and musky in flavour. Pu-erh teas may aid in weight loss, may lower cholesterol levels, enhance circulation, help digestion, and increases energy levels.

Herbal Blends

Herbal blends are made from the dried leaves, stems, roots, seeds, flowers and barks of many different plants, each of which offers an individual benefit. Most are caffeine-free and are drunk for their cleansing, calming and aromatic qualities. Herbal teas support hydration, help relax and relieve stress and assist in detoxification.

Rooibos Tisane

Rooibos (Africaans for ‘red bush’) is part of the Broom family and only grows on the dry sandy soil of the Cederberg Mountains in South Africa. The leaves and stems are harvested annually, then chopped, oxidised and dried. Rooibos is caffeine-free and renowned for its natural sweetness, soothing properties and high levels of antioxidants. Rooibos may alleviate allergy symptoms, boost the immune system and help digestion.

Yerba Maté

Native to Argentina, Yerba Maté is a member of the Holly family and is rich in caffeine, containing roughly twice the levels found in tea. After harvesting, the leaves are heat treated before being chopped and dried. The brewed liquor is powerfully herbal and somewhat grassy in flavour. It is often referred to as ‘Drink of the Gods’ and may assist in weight loss, boost energy levels and ease mind and body.

Beneficial Tea

Our Beneficial teas are exclusively created to provide specific benefits ranging from aiding sleep and improving digestion to supporting the immune system, assisting weight loss and many more. Various teas, herbs and plants have been combined to create balanced, delicious blends to help you increase your wellness in all aspects of life. Some are naturally caffeine-free and some are high in caffeine so we recommend that you explore each blend individually.

Kids’ Tea

Our Kids’ Teas have been exclusively created as a caffeine-free alternative for children, whether to help soothe them in the evenings or as healthy but indulgent alternative to sweet drinks. Some blends are based on rooibos and others are based on various fruits and herbs, but each is designed specifically to be a delicious and beneficial drink for your little ones, and all are naturally caffeine-free.

Read more about the health benefits of tea here and visit our shop online to find your tea by benefit and choose the tea that’s perfect for you.

10. How much caffeine is in Amanzi’s teas?

Answer:

Some of our teas are naturally caffeine-free and some are high in caffeine so we recommend that you explore each blend individually. Please see the caffeine content for each tea in the chart on our Tea101 page here.

11. Do Amanzi’s teas have added sugar?

Answer:

Our iced tea blends have a tea base that contains natural and beneficial ingredients with no added sugar.

12. What quality grade of matcha powder does Amanzi use?

Answer:

We source the highest grade of pure Ceremonial Japanese Matcha from the Uji district in Japan.

13. What is the shelf-life for Amanzi’s loose-leaf tea?

Answer:

Our teas are fresh products and best stored in a sealed pouch or container away from direct sunlight and consumed within a year of purchase.

ORDERS, SHIPPING AND RETURNS

1. How much does shipping cost and how long will it take to deliver my item?

Answer:

There are three delivery options;

  • Royal Mail Standard Delivery is £3.50 (free on orders over £50) and is delivered within 3-5 working days.
  • Royal Mail Tracked Delivery is £4.99 and is delivered within 3-5 working days. With this option you can track your order on the Royal Mail website.
  • Next Day Courier Service is £7.50 and is delivered by 1pm the next working day. If you place your order on a Friday, it will be delivered on the following Monday.

2. Does Amanzi deliver to PO Boxes?

Answer:

We are unable to deliver to PO Boxes and don’t recommend customers order for delivery to PO Box addresses. Orders can’t be refunded if they have been sent to a PO Box address.

3. What if my purchase was faulty or damaged whilst in transit?

Answer:

If your order is faulty or was damaged on its way to you, we of course want to make it right and replace it. Please contact our Customer Service team who will be able to help you further on 0207 935 5510 or email us at orders@amanzitea.com.

4. What happens if I’m not home to receive my delivery?

Answer:

If we attempt to deliver to you at home and no one is there to answer, our courier will leave a card informing you how to collect your delivery. Any unclaimed or undelivered orders will be received at our Returns department and a refund will be automatically processed.

5. Does Amanzi ship internationally?

Answer:

Unfortunately we do not ship internationally at this point and deliver to UK addresses only.

6. Where is my order?

Answer:

This will depends on which delivery option you selected when purchasing your products. If you selected a tracked service, we sent you a tracking number via email when your order was dispatched, to help you find our when your order will be delivered. If your delivery hasn’t’ arrived within the time frame given when you purchased the item, please contact Customer Services on 0207 935 5510 or email us at order@amanzitea.com.

7. How long do I have to wait until I receive my order?

Answer:

Products should be dispatched within three business days of ordering. If an item is out of stock and we are unable to dispatch within this timeframe, we will advise you by email as soon as possible after receiving your order and offer you a full refund or partial shipment of your order. Once your order has been dispatched we will send you an email to inform you that it’s on its way. If you have opted for the tracked delivery you can track where it is or you can check the delivery schedule.

8. Can I place an order by telephone?

Answer:

Yes, you can contact our Customer Service Team on 0207 935 5510 to place an order by telephone between the hours of 9am and 5.30pm, Monday – Friday.

9. How do I cancel an order?

Answer:

You will only be able to cancel orders that have not yet been shipped. Please email orders@amanzitea.com with the order reference number to let us know that you would like to cancel the order.

10. What happens when I cancel a purchase?

Answer:

When you cancel an order before shipping we will approve a refund and the money will be refunded into the account you used to pay within 7 – 10 working days.

11. How will I know when my order has been dispatched?

Answer:

We will send you an email as soon as your order has been dispatched so that you know it’s on its way.

12. What is the return and refund process?

Answer:

If you aren’t satisfied with your tea ware purchase, please return the product with your proof of purchase in new and unused condition, within 14 days of receipt, and we’ll offer a replacement or refund. If the return criteria are not fully met we may refuse the return or offer an exchange or gift card. Please email us at orders@amanzitea.com to let us know to expect it and include your contact details, order number, proof of purchase and reason for return.
Note that we aren’t able to cancel, refund or exchange:
Products which have been personalised for you Products which are liable to deteriorate or expire quickly Products which are sealed for health or hygiene reasons that have been unsealed after delivery; and Products that have been used or enjoyed beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would for example handle a display item in a shop).

13. How do I return an item for refund?

Answer:

Any items returned must be unused, in their original packaging and wrapped carefully to prevent any damage in the return journey. Please send your items with a tracked service to:
Amanzi Tea Returns Amanzi Tea 24 New Cavendish Street London W1G 8TX UK
Please email us at orders@amanzitea.com to let us know to expect it and include your contact details, order number, proof of purchase and reason for return.

14. I returned my item, why has my refund not been processed?

Answer:

Please ensure your item is returned with a signed for service, this enables you to check if the item has reached its destination. If the item has been delivered or you are unable to check, please call our Customer Service Team. Please note that refunds will be processed 7-10 working days from when the return has been received.

15. I have a complaint about my product or service, who do I speak to?

Answer:

If you have any complaints about our service or product, we would like to hear from you. Please email us at orders@amanzitea.com or call us on 0207 935 5510 from 9am to 5pm Monday to Friday (not including Public Bank Holidays).

PAYMENT

1. What payment types does Amanzi accept?

Answer:

Our site accepts payments via Paypal or the following credit or debit cards: MasterCard, Visa, Visa Delta, Visa Electron, and American Express.

2. Is your website secure?

Answer:

Yes, we use a reputable card processing company to ensure your card details are kept safe at all times. Secure Socket Layer (SSL) encryption is used to ensure that all credit card transaction information is secure. Both Amanzi Tea and our third party payments processor are PCI DSS compliant to the highest level and maintain regular security audits. Please see our Privacy Policy for more details.

3. Is my personal information safe?

Answer:

Yes, any personal data collected by us online will be safely and securely stored and not shared with any third party. Please see our Privacy Policy for further details.

4. Can I get a VAT receipt for my order?

Answer:

To receive a VAT receipt for your online purchase, please contact our Customer Service team with details of your order, and they will arrange for your VAT receipt to be sent you via email.

OUR BUSINESS

1. How do I apply for an Amanzi franchise?

Answer:

If you’re interested franchising the Amanzi Tea concept, please send us some more information to info@amanzitea.com about your profile and your experience in F&B, retail and franchising, as well as your understanding of the market you are interested in franchising in and your aspirations for developing a business like Amanzi.

2. How do I become a wholesaler?

Answer:

If you are interested in becoming an Amanzi tea wholesaler, please email wholesale@amanzitea.com with details about your café, restaurant or shop and a member from our team will be in touch.

3. I want to set up an Amanzi stand at my event, what should I do?

Answer:

If you are interested in collaborating, hosting an event or need an expert opinion on tea please contact info@amanzitea.com.

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