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Free Standard Delivery for UK orders over £50

We offer over 100 different kinds of premium loose leaf tea

Delivery & Returns

Delivery

Delivery Options

Delivery Cost

How long it takes

Royal Mail Standard Delivery

£3.50, free on orders over £50

3-5 working days

Royal Mail Tracked Delivery

£4.99

3-5 working days

Next Day Courier Service

£7.50

Order by 1pm for delivery the next working day

We will use all reasonable endeavours to ensure that these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

Dispatch

Once your order has been dispatched we will send you an email so that you know it is on its way.

Tracked deliveries

If you have chosen a tracked option, we will send you a tracking number via email once your order has been dispatched. If you have created an account, you will also find your tracking number in My Account under orders. You can enter your tracking number at www.royalmail.com to track your parcel.

My order hasn’t arrived

Please check the estimated time for your chosen delivery in the table above. If you do not receive your order in time, please contact Customer Services on 0207 935 5510 or email us at order@amanzitea.com.

International shipping

Sorry, but we are currently only able to deliver to UK addresses.

Large Volume Orders

Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched. Please contact Customer Services on 0207 935 5510 or email us at orders@amanzitea.com.

Returns

We hope that you are happy with your Amanzi Tea purchase. However, if you change your mind simply send your items back to us within 14 days of receipt and choose a refund or exchange. Please email us at orders@amanzitea.com to let us know to expect it and include your contact details, order number, proof of purchase and reason for return. Please note that we are unable to cancel, refund or exchange the below items.

  • Products we are unable to cancel, refund or exchange:
  • Products which have been personalised for you
  • Products which are liable to deteriorate or expire quickly
  • Products which are sealed for health or hygiene reasons that have been unsealed after delivery; and
  • Products that have been used or enjoyed beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would for example handle a display item in a shop).

Any items returned must be unused, in their original packaging and wrapped carefully to prevent any damage in the return journey. Please send your items with a tracked service to:

Amanzi Tea Returns

Amanzi Tea
24 New Cavendish Street
London
W1G 8TX
UK

All refunds will be issued by the same method that the original payment was taken within 14 working days of receipt of the goods. Please contact us if your refund has not appeared within this time frame.

Faulty or damaged items

Should any of your items be faulty or damaged on arrival, we want to put it right. If we can’t replace the item, we will offer you an exchange, credit note or refund. Please contact us on orders@amanzitea.com for return instructions.

If you have any complaints about our service or product, we would like to hear from you. Please email us at orders@amanzitea.com or call us on 0207 935 5510 from 9am to 5pm Monday to Friday (not including Public Bank Holidays).